How The Quality of Software Support Can Make or Break a Business

Many business owners view premium and innovated software support as a luxury instead of a necessity. As a result, many businesses stick to the software support they have and know how to use, thinking that it will suffice and help them cut back their expenses.

Having that said, let’s unveil the truth to how the quality of software support can make or break a business:

Accuracy

In any business field, accuracy is the main priority. Whether it is tracking employee productivity and progress, accounting, managing payroll, or managing assets, errors should be avoided as much as possible because it can cost your business a fortune.

Although second-rate software systems are more affordable, they often have bugs due to poor software design and coding. These software bugs can cause glitches and incorrect data entry and miscalculations.

Take it from the Queensland health payroll system debacle in 2010 wherein approximately 78,000 Queensland health staff were either underpaid, overpaid or not paid at all, costing taxpayers $1.2 billion.

Cybersecurity

Outdated software systems are vulnerable to malwares that can damage or disable computers. Some malwares are even used by hackers to collect sensitive and confidential data that can be used in fraudulent activities.

Last 2017, 516,380 small Australian businesses fell victim to cybercrime, costing them an average of $10,000 AUD per attack.

Moving on to the perpetrators, while most hacking incidents were done by outsiders, some are inside jobs. According to a McAfee study, 43% of data breaches were done by internal actors which include employees, contractors and third-party suppliers. Hence, it is important that your software support team keeps your system secure, updated, and constantly monitored to minimise cybersecurity threats.

Ease of usage and productivity

Businesses use software systems to accomplish tasks easier and faster. However, not all software programs respond fast and are easy to navigate.

Outdated and unsupported software systems even decrease the productivity of its user instead of optimising it.

Aside from inadequate functionalities, outdated software systems usually cause interruptions like sudden hangs and freezes that may have a frustrating effect to the user as well.

According to a Forrester study, 75% of employees are having a hard time using and accessing information in their enterprise systems and applications.

While according to Nuance, lost productivity due to outdated software system usage can cost up to $840 USD per employee per year.

With cutting-edge features that will improve your accuracy and productivity and supporting features for security, using Bizprac, the software for builders will take your business to greater heights.

Sources:

Testimonials

“We needed to find a program that had comprehensive job costing & accounting features, attached to a powerful but easy to use estimating program. We tried at least 3 other of the leading program brands and found Bizprac to be by far the most user friendly, without compromising critical features or functionality. Bizprac allows us to keep track of the ongoing jobs and keep’s our job claims up to date. Bizprac has allowed us to spend much more time onsite doing the job and way less time on the computer.

Whenever we need help Bizprac support staff are friendly and easy to contact. Also when we suggest new features or changes to the program, they are reviewed and added if other customers have the same request. So the combination of Bizprac’s feature-set, ease of use, and readily available support, meant going with Bizprac was a no brainer.”

Peter Ceccato
Ceccato Builders

“At our previous employer, a large building company, we became familiar with the functionality of a large construction software product from Sage. So when we went to the market to look for software, our aim was to find similar functionality at a fraction of the price. We knew it was a tall order. The only product that provided the full functionality was Bizprac. Bizprac was built by builders for builders and this was evident to us when we reviewed the product. We were very impressed with the value for money that Bizprac provided and now that we have started to use it, we’re also impressed with the support and ease of use. We’re very happy with Bizprac!”

Rafal Zuliamis
Lares Homes

“Being a builder and owning our own business, it is critical for us to have a building software package that can assist me to maximise all areas of efficiency in the business. The Bizprac system allows us as a business to manage the building and construction side as well as maintaining an up to date record of how we are tracking financially. Having a system that works well with us allows us to deliver high-quality service to our customers and suppliers at a competitive rate. we are equally impressed with the team from Bizprac administration and help desk who are always able to assist us with any inquiries or further training to maximise our program use.”

Peter Casey
Casey Builders

“I’ve been using Bizprac for 20 years. I like it because it’s easy to use and I can cost jobs easily. I went on holidays for seven months and, using Bizprac, I was able to run the business remotely”

Peter Roy
Additional Concepts

How The Quality of Software Support Can Make or Break a Business

Accuracy

Cybersecurity

Ease of usage and productivity

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